FAQs

 

Q: What makes Goody Cookies special?

A: At Goody Cookies, we prioritize quality, taste, and inclusivity. Our cookies are made with premium ingredients, including organic flours, and are crafted without compromising on flavor.

Q: Do you deliver to my area?

A: Yes! We deliver within the Miami area. Delivery fees are based on distance from our location at zip code 33179. Check the chart below to see if we deliver to your area:

Starting from Zip Code 33179

Radius

Delivery Fee

0–5 miles

$0

5–10 miles

$10

10–15 miles

$15

15–20 miles

 $20

 

If you're outside our delivery zones, explore our convenient shipping options!

Q: Do you ship nationwide?

We now offer nationwide shipping! Miami-based customers can still enjoy Goody Cookies freshly delivered to their door. Explore our delivery and shipping options at checkout and get your favorite treats wherever you are.

Q: How long does shipping take?

We carefully prepare your order to ensure the freshest cookies possible!

  • Please allow 24–48 hours for processing during business hours.
  • Orders ship Monday and Tuesday via priority shipping to guarantee freshness.
  • Saturday delivery and holiday shipping are unavailable at this time.
  • While we strive for prompt delivery, weather delays may impact the 2-3 day guarantee.
  • Double-check your shipping address at checkout to avoid any delays.

Disclaimer: We are not responsible for delays caused by weather or incorrect shipping addresses. Thank you for understanding as we work to deliver your cookies with care! 🍪✨

Q: How can I place a corporate or large order?

A: For corporate or bulk orders, please email us at Info@goodycookies.com. We’d be happy to assist you!

Q: What packaging options do you offer?

A: We offer individual packs for on-the-go snacking, gift boxes for special occasions or corporate gifting, and bulk event orders.

Q: How should I store my cookies?

A: Store your cookies in a cool, dry place. For optimal freshness, consume them within 5 days of opening or store them in an airtight container. If you cannot enjoy your cookies within 5 days of receiving them, we recommend freezing them for up to 6 weeks to maintain their fresh, delicious flavor. Simply thaw and enjoy! 

Q: Are Goody Cookies gluten-free?

A: While some of our cookies are gluten-free, others are made with organic flour. Please refer to the product descriptions for specific dietary information.

Q: Do you offer vegan or dairy-free options?

A: We are working on expanding our product line to include vegan and dairy-free options. Stay tuned for updates!

Q: Can I customize my order for a special event?

A: Absolutely! We offer customizable bulk orders for events. Contact us to discuss your specific needs.

Q: Do your cookies contain tree nuts?

A: Our Gluten-Free cookies are made with almond flour. All other cookies are nut-free, so you can enjoy them without worry!

Q: How do I pair Goody Cookies for the best experience?

A: Our cookies pair perfectly with a glass of milk of your choice, a cup of coffee, or your favorite tea for a comforting and satisfying snack.

Q: Can I add a note after I’ve placed my order?

We recommend double-checking your order and adding any notes before checkout. If you forget, just email us at info@goodycookies.com, and we'll do our best to catch it before your order is packed and shipped!

Q: What is your return or refund policy?

A: Due to the perishable nature of our products, we do not accept returns. However, if you are unsatisfied with your purchase, please contact us, and we will work to make it right.